Return Policy
At queots.com, we want to ensure that your shopping experience is enjoyable, convenient, and hassle-free. If you're not completely satisfied with your purchase, we're here to help. This Return Policy outlines our guidelines and procedures for returning items purchased on our website.
1. Eligibility for Returns
We accept returns within 30 days from the date of delivery. To be eligible for a return, your item must meet the following criteria:
Unopened and Unused: The item must be in its original packaging, unopened, and unused, with all tags and labels still attached.
In Resalable Condition: The item should be in resalable condition, free from any signs of wear, tear, or damage.
Proof of Purchase: You must provide a valid proof of purchase, such as an order confirmation or receipt, when requesting a return.
2. Non-Returnable Items
Certain items are not eligible for return or refund, including:
Personalized or Customized Items: Items that have been personalized or customized to your specifications cannot be returned unless they are defective or damaged upon receipt.
Perishable Goods: We do not accept returns for perishable goods, such as food items, flowers, or plants, unless they are received in a damaged or unusable condition.
3. Initiating a Return
To initiate a return, please follow these steps:
Contact Us: Reach out to our Customer Support team at queots.com with your order number and details of the item you wish to return. Our team will guide you through the return process.
Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number. Please include this RA number with your returned item.
4. Return Shipping
You are responsible for the cost of return shipping, unless the item is defective or was received in error. We recommend using a trackable shipping method and retaining the shipping receipt as proof of return.
5. Inspection and Refund
Upon receiving your returned item, we will inspect it to ensure it meets our return eligibility criteria. If the item is in acceptable condition, we will process your refund.
Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow up to 3 business days for the refund to be processed and reflected in your account.
Restocking Fee: In some cases, a restocking fee may apply. This fee will be deducted from your refund amount, and our Customer Support team will inform you of any applicable fees when processing your return.
6. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact our Customer Support team immediately. We will arrange for a replacement or provide instructions for returning the item at our expense.
7. Cancellations
If you wish to cancel an order, please contact us as soon as possible. Orders that have already shipped cannot be canceled, but you may initiate a return following our standard return procedures.
8. Contact Us
If you have any questions or need assistance with a return, please reach out to our Customer Support team at queots.com. We are committed to ensuring your satisfaction and will do our best to assist you.
At queots.com, your satisfaction is our priority, and we appreciate your trust in us. We strive to provide high-quality home goods and a seamless shopping experience. If you have any concerns or feedback, please don't hesitate to reach out, and we will work diligently to address your needs. Thank you for choosing queots.com for your home goods shopping.